Business
The Rogers Non-Communication Experience
By Guido | |
Rogers failed on all three transparency fundamentals of What, When, and Timely communication as they embraced a seemingly unready recovery strategy ...
The Good, Bad, & Absent: A Customer Journey
By Guido | |
"What do airplanes, tacos, and grocery stores have in common? This is a tale of three service providers. Maybe you can relate."
Is Shrinkflation Here To Stay?
By Guido | |
"Shrinkflation isn’t something you need to imagine. A ride to any local grocery store will reveal that it is indeed happening."
Are You A Duck or a Goose?
By Guido | |
Equally as important as recognizing when we are fighting for crumbs is also recognizing when we are being fed crumbs.
Would Ontario Benefit from a Coalition Government?
By Guido | |
"If the current polling holds true, Ontarians might be saying that there is no one single party that can achieve everything they want."
A Return to Office, Prehistoric Flashback
By Guido | |
"If the desire and belief to return to pre-pandemic inefficiency and waste is a marker for perceived success over the pandemic itself, then we will have learned little outside the medical science of COVID19."
The 1989 Ice-Cream CX Experience
By Guido | |
As a fifteen-year-old with the keys to the store, the task of serving all those people seemed insurmountable... That summer, I would learn two valuable lessons."