Service Review
The Rogers Non-Communication Experience
By Guido | |
Rogers failed on all three transparency fundamentals of What, When, and Timely communication as they embraced a seemingly unready recovery strategy ...
The Good, Bad, & Absent: A Customer Journey
By Guido | |
"What do airplanes, tacos, and grocery stores have in common? This is a tale of three service providers. Maybe you can relate."
It’s Too Heavy, Unless You Sign This Waiver
By Guido | |
Our decision to discontinue our business relationship with Canadian Appliance Source felt justified given their poor after sales support and failure to deliver.