Just because a company has a complaint handling process, it doesn’t mean it should do its darnedest to have customers use it.

Rogers failed on all three transparency fundamentals of What, When, and Timely communication as they embraced a seemingly unready recovery strategy ...

"What do airplanes, tacos, and grocery stores have in common? This is a tale of three service providers. Maybe you can relate."

Our decision to discontinue our business relationship with Canadian Appliance Source felt justified given their poor after sales support and failure to deliver.

As a fifteen-year-old with the keys to the store, the task of serving all those people seemed insurmountable... That summer, I would learn two valuable lessons."