Merchant Review
The Rogers Non-Communication Experience
By Guido | |
Rogers failed on all three transparency fundamentals of What, When, and Timely communication as they embraced a seemingly unready recovery strategy ...
The Good, Bad, & Absent: A Customer Journey
By Guido | |
"What do airplanes, tacos, and grocery stores have in common? This is a tale of three service providers. Maybe you can relate."
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