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Customer Experience
Intact Insurance Not So Intact
By
Guido
|
22
Jan, 23
|
Just because a company has a complaint handling process, it…
The Rogers Non-Communication Experience
By
Guido
|
10
Jul, 22
|
Rogers failed on all three transparency fundamentals of What, When,…
The Good, Bad, & Absent: A Customer Journey
By
Guido
|
16
Jun, 22
|
"What do airplanes, tacos, and grocery stores have in common?…
It’s Too Heavy, Unless You Sign This Waiver
By
Guido
|
21
Mar, 22
|
Our decision to discontinue our business relationship with Canadian Appliance…
The 1989 Ice-Cream CX Experience
By
Guido
|
19
Jul, 21
|
As a fifteen-year-old with the keys to the store, the…
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