Customer Experience
Intact Insurance Not So Intact
By Guido | |
Just because a company has a complaint handling process, it…
The Rogers Non-Communication Experience
By Guido | |
Rogers failed on all three transparency fundamentals of What, When,…
The Good, Bad, & Absent: A Customer Journey
By Guido | |
"What do airplanes, tacos, and grocery stores have in common?…
It’s Too Heavy, Unless You Sign This Waiver
By Guido | |
Our decision to discontinue our business relationship with Canadian Appliance…
The 1989 Ice-Cream CX Experience
By Guido | |
As a fifteen-year-old with the keys to the store, the…
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